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We take the safeguarding of children, young people and vulnerable adults very seriously.

Safeguarding: promoting a safer cathedral

We fully endorse the Church of England’s safeguarding policy statement ‘Promoting a safer Church’ which asserts: 

“The care and protection of children, young people and vulnerable adults involved in Church activities is the responsibility of the whole Church. Everyone who participates in the life of the Church has a role to play in promoting a Safer Church for all.”

How we handle safeguarding concerns

We require that everyone who carries out activities on behalf of the cathedral knows and abides by our safeguarding policy and procedures. To ensure we all have a proactive approach to safeguarding we provide our staff and volunteers with safeguarding training and access to professional safeguarding services. We work to prevent abuse from occurring, seek to protect those at risk, and respond well to those who contact us with safeguarding concerns.

Download Durham Cathedral’s Safeguarding Handbook which contains our:
Safeguarding policy statement
Safeguarding policy

How do I report abuse and find support?

If you have information about a safeguarding situation where a child or adult is in immediate danger or requires immediate medical attention call the emergency services on 999. Do not delay.

Contact Durham Cathedral to discuss or report a safeguarding concern:

  • Email
  • Call the safeguarding mobile on 07951 624103, monitored Monday-Friday 8.30am – 5.30pm, Saturday-Sunday 9am – 4.30pm.
  • Write to us: Cathedral Safeguarding Officer, Durham Cathedral, The Cathedral Office, The College, Durham, DH1 3EH
If you contact us by email, you will receive an automatic reply stating a timescale within which we aim to respond. Neither Durham Cathedral nor the National Safeguarding Team offer an emergency or 24-hour response. 


Alternatively, contact your Diocesan Safeguarding Adviser

Each Diocese and Parish has people who can help if you wish to report a current or historic safeguarding concern. Find your diocese’s safeguarding contacts through the Church of England’s safeguarding map

Alternatively, contact the Church of England’s National Safeguarding Team



If you are unhappy about how any aspect of Safeguarding has been dealt with by Durham Cathedral, and you cannot resolve the issue with the Cathedral Safeguarding Officer, you should send your concerns via email to or alternatively contact the Head of Human Resources and Organisational Development at Durham Cathedral in writing.

A copy of Durham Cathedral’s Safeguarding Complaints Procedure can be found here.

You may also report any concern using the cathedral’s whistleblowing policy.


Domestic abuse awareness

Domestic abuse, or domestic violence, is any incident of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over, who are or have been intimate partners or family members, regardless of their gender or sexuality.

Domestic abuse is a crime, and anyone can be a victim. We can and must take action to recognise the signs of domestic abuse, and learn what we can do to help victims.

We have put together a training presentation to help you understand the signs and causes of domestic abuse, and what you can do.

Click here to access the domestic violence training presentation

I need immediate or specialist help, who can I contact?

We may not be able to respond immediately to your safeguarding disclosure. If you are in distress or would like 24-hour or specialist assistance, here are some helplines to contact:

  • NSPCC Child Protection Helpline: 0808 800 5000 (lines free and open 24 hours). Phone if you are worried about a child.
  • Child-line: 0800 1111 (lines free and open 24 hours). Phone if you are a child or young person and are worried about anything.
  • National Domestic Violence Helpline: 0808 2000 247 (lines free and open 24 hours). Phone if you are experiencing domestic abuse.
  • Samaritans Helpline: 116 123 (open 24 hours). Phone if you feel you are struggling to cope and need someone to talk to.
  • Action on Elder Abuse Helpline: 0808 808 8141 (free phone Monday to Friday 9-5pm)
  • National Rape Crisis Helpline: 0808 802 9999 and is open every day from 12-2.30pm and 7-9.30pm.
  • The Survivors Trust: 0808 801 0818 and is open Monday to Wednesday 10-7.30pm, Thursday 10-6pm and Friday 10-2pm.

Survivor Support Services

The Church of England has produced a list of organisations offering support to survivors. Download the Survivor Support Services document here.


Regional and National Advice and Support contacts

We have created a list of North East and national organisations who can offer help and support. Download our Advice and Support contact list here.