Events and Performances at Durham Cathedral - Terms and Conditions

 
  • Tickets can be purchased online, or by telephone by calling 0191 338 7178 or in person at the Visitor Desk at the West End of the Cathedral from 10.00am – 4.00pm Monday to Saturday and 1.00pm-4.00pm on Sundays.
  • If there are tickets remaining and available for sale as walk up for any event or performance they will usually be sold at the entrance to the event or performance for the hour preceding the event, if at a time when the Visitor Desk is usually closed.
  • We accept cash (in person only), cheque (with a valid cheque card) and all major credit/debit cards, with the exclusion of American Express.
  • If an event or performance is taking place in an area of the Cathedral away from the Visitor Desk, payment for walk up tickets will usually be cash only.
  • Any concession tickets are available to children under 16 or in full-time education, full-time students with a valid NUS card, disabled people and a free carer if required, persons age 60 and over, and those in receipt of Job Seekers Allowance. Proof of status for all concessions tickets purchased must be produced when collecting tickets from the Visitor Desk.
  • The Cathedral reserves the right to ask for proof of status when checking tickets upon arrival at an event or performance.
  • Children and young people under 16 must be accompanied by an adult aged 18 or over.
  • Tickets cannot be resold, exchanged or refunded with the exception that in the unlikely occurrence of an event or performance being cancelled, refunds will apply.
  • Tickets are valid for your chosen event or performance on the date and time advertised.
  • Occasionally an offer code may be made available for online booking of an event or performance. Offer codes will apply to full price tickets only and exclude concessions and other promotions. If a full price ticket has already been purchased, offer codes cannot be applied retrospectively.
  • Latecomers to an event or performance will be admitted at the discretion of Cathedral staff or the senior Volunteer Cathedral Special Event Steward on duty.
  • Tickets may not under any circumstances be altered, defaced, overwritten or copied.
  • Eating and drinking are prohibited within Durham Cathedral, except in designated refreshment areas. Bottled water is permitted.
  • Smoking is prohibited within all parts of Durham Cathedral.
  • The use of photographic and recording equipment is prohibited within Durham Cathedral (unless otherwise specified).
  • Dogs will not be admitted (except assistance dogs).
  • Durham Cathedral reserves the right to introduce security checks and items may be subject to search.
  • Bags larger than standard airplane hand luggage are not allowed in the Cathedral - 56cm x 45cm x 25cm (22" x 17.7" x 9.8"). Please note that Durham Cathedral has nowhere to store personal belongings of visitors.
  • Durham Cathedral reserves the right to refuse admission to an event or performance or restrict access to specific areas of the Cathedral at short notice and without prior warning.
  • Durham Cathedral may hold you liable for any damage caused by you to the property or any of its contents or for any injury caused to any of our representatives or other visitors during your visit.
  • Durham Cathedral excludes all liability for any loss, damage or personal property or injury to visitors, howsoever caused, but does not exclude liability where any death or injury is caused by the negligence of Durham Cathedral or its staff.
  • By purchasing a ticket online for an event or performance at Durham Cathedral you are opting to join the Cathedral’s email list. Data will not be shared with third parties. If you ever want to unsubscribe from Durham Cathedral’s email list, please follow the link provided in the emails you receive from us.