The system must support both retail operations (both instore and online) and donations and ticketing both in-person (both served and self-service) and online. It must be able to integrate with our other existing marketing systems. Our intention would be to launch a new ticketing and EPOS system in the winter of 2026/27.
Scope of Requirements
The proposed system must meet the Essential criteria as outlined in the supporting document – Durham Cathedral Ticketing and EPOS System Statement of Needs. Meeting the Desirable criteria would be advantageous. The Statement of Needs also highlights the minimum hardware requirements.
Key functional areas include:
- Retail: Stock control, supplier management, online shop, integration of stockholding between physical and online shop.
- Ticketing: Digital ticketing, seating plans, gift aid tickets.
- Donations: Gift aid functionality, self-service options, zero fee for donations.
- Marketing: Integration with Google Analytics, MailChimp and Craft CMS.
- Hardware: Till systems, scanners, printers and self-service devices.
- Support: Seven days a week support.
Tenderers must complete the Statement of Needs document stating whether their system meets each of the criteria.
Submission Requirements
Tender submissions must include:
• Completed statement of needs checklist.
• Company profile and relevant experience, including case studies or references.
• An indicative implementation and training plan and timeline. Assuming a
November 2026 launch.
• Pricing breakdown (software, hardware, support, training).
• Support and maintenance terms.
Evaluation Criteria
Tenders will be evaluated based on:
• Compliance with the Essential criteria. (50%)
• Cost effectiveness and value for money. (25%)
• Implementation and Support plan. (10%)
• Relevant experience. (10%)
• Compliance with the Desirable criteria. (5%)
Initial submissions will be shortlisted based on the above criteria, and those companies
shortlisted will be invited to discuss their proposal further along with
comprehensive demonstrations before a final decision is made.
Submission Instructions
All tenders should be submitted to andrew.usher@durhamcathedral.co.uk no later than 6th February 2026.
If you would like to discuss the tender further prior to submission, please email andrew.usher@durhamcathedral.co.uk to arrange this.
